At Guardian Wasp and Bee Management we value your privacy and are committed to protecting it. Please read this policy before using this website. Your use of the site signifies that you agree with all of its terms. In this policy the words ‘we, ‘us’ and ‘our’ means Guardian Wasp and Bee Management and its subsidiaries or contractors.
This policy applies to personal information we hold about individuals. It does not apply to information we hold about companies and other organisations.
We will only collect personal data from you to enable us to respond to a query or to provide a service, product or advice that has been requested, or a service provided by one of our companies or contractors which we think may interest you.
No personal information you provide to us through our website will be passed to third parties unless we have your permission or are required to do so by law. Upon request we will remove any subscriber from our systems.
You have a right to access the personal data that is held about you. To obtain a copy of the personal data which Guardian Wasp and Bee Management holds about you please write to:
Guardian Wasp and Bee Management, Unit 2, Eaglethorpe Barns, Warmington, Peterborough ,PE8 6TJ including a cheque for £10 payable to Pest Professionals.
What are cookies then?
“Cookies” are small text files on the computer’s hard drive that are there to try and make websites work better for you, and allow websites to remember previous actions or settings. They may contain information about you or your computer. They are NOT viruses.
They are clever little things that allow you to navigate between pages quickly and efficiently by remembering your preferences and thus saving your valuable time by meaning that you don’t have to keep re-entering your details each time you visit.
Cookies are split into parties….
“First-Party” (those that could be set by our website) and “Third-Party”* (those set by partners of our website for example through a live chat function available on some of our sites). They are classed as either ‘session cookies’ (only apply to that we browsing session) or ‘persistent cookies’ (stored on your web browser e.g. Google, Bing… between sessions and recognise you on your return).
You are able to, if you wish, disable cookies completely, or just you can opt to disable just some types of cookies, or allow them all. This can be done in browser settings.
A list of all the cookies that may be used on any of our websites by category is set out below.
These cookies you need, as they enable services you have specifically asked for. They are essential to enable you to move round this website and use its features such as accessing the secure areas of the website. Without these cookies a website can’t provide you with certain things you might need (eg shopping basket, if it has an online retail operation).
These gather anonymous information about how you use this website which will help us to improve how the website works. Note that the cookies do not collect information that could identify you.
These are the cookies that remember choices you have personal made with the purpose of improving your experience. Things category 3 cookies can gather include usernames, language or which region you are in and provide enhanced and more personalised features. They can remember changes you have made and may also provide services to you that you have asked for e.g. watching a video or commenting on a blog.
Targeting cookies (advertising cookies)
These cookies are the ones that collect information about your browsing habits and work with the advertising platforms out there in cyberspace in order to deliver advertising that is deemed to be relevant to your interests. They are usually placed by advertising networks with the permission of the website publisher.
Also note that third party cookies are set by partners of our websites. We do not control the dissemination of these cookies. For more information about this you would have to refer to the relevant third party website.
Our Contract With You
Bookings taken over the phone or via email are a contract between the customer and the company (Guardian Wasp and Bee Management). Calls may be recorded and we reserve the right to utilise recordings to resolve any issues that should arrive. Under this contract we commit not to reveal any personal or commercially sensitive information about your operation, property, family or personal arrangements. You commit not to discuss or put into any public domain or reveal or publish in any way on any platform, including but not restricted to online review websites and forums, any information about our company, methods, staff or our arrangements with contractors which we deem to be commercially sensitive. You further commit to not put in any public domain anything about our service which we deem to be unfair, untrue or vindictive. By commissioning our services, you agree that should you contravene the above commitment, you will remove any such information within 24 hours of us asking you. Should you refuse, we reserve the right to take legal redress and seek compensation for damage.
Prices, Parking, Toll and Congestion Charges
If we give a price over the phone or email and without a survey, we reserve the right to amend the quotation if, when we see the job, it is not as described or as we understood it to be. Should we arrive on a job where a survey has not been carried out and ascertain that in order to carry it out effectively and professionally more work is needed, we will discuss a new price with you. You are within your right to decline an ungraded service, but not the service originally booked. Should you cancel any service once our operatives are on site, for any reason whatsoever, you will be charged the agreed price. You understand when entering into a contract with us, that surveys are chargeable. Should a technician attend a survey, and not find any evidence of infestation or deem that no work is necessary, you understand that you will still be charged for this survey.
PLEASE NOTE: If parking is not provided by the customer, any parking costs will be added to the bill. Any toll or congestion charges will also be added to the bill. Customers are required to aid the technician in finding parking if asked and provide permits for the visiting technician is available applicable.
Where insecticidal or fumigation treatments are taking place or when tackling live nests, our operatives are required to wear protective PPE during application. Do not under any circumstances approach a treated nest for at least 24 hours. We also advise pets are kept out of treated area for 24 hours. Guardian Wasp and Bee Management cannot under any circumstances be held responsible for triggering any sprinkler or alarm systems or for any damage cause while trying to treat, save in a case where negligence can be proven
Attendance and Call Out Fees
We agree a date time window for attendance with you on booking and advise how long we think it may take. If we arrive on site during the time window and cannot gain access and cannot get in touch with you on the numbers you have given to us, we will charge a call-out fee. This also applies to landlords and letting agents who book on behalf of tenants. In such situations, it is your responsibility entirely to ensure that we can gain access when we arrive. Call out fees will be charged at £80 + VAT per technician in attendance. If we have agreed to carry out additional follow up visits at no charge, and we cannot gain access at the agreed time, you will be charged the normal fee for that treatment.
Terms of Payment And Overdue Accounts
Where the customer is being invoiced, we expect payment within 14 days unless otherwise agreed. Where payment is by credit or debit card, payment is due as soon as the treatment is completed. Only in exceptional circumstances will we accept cash payments. We employ the services of a debt collection company for over-due accounts. Our accounts team will do its best to give you notice of an account moving into debt collection. However, it is not our responsibility if the phone number or email you supplied do not work, if email goes into junk, or if we have the wrong phone number or email. Once an account is passed to debt collection it is out of our hands. The debt collection company will pursue the outstanding amount in full, and add interest to the outstanding amount. They will also add their fees. Paying us the original amount after it has been passed to debt collection does not amount to payment in full for these reasons, and the debt collection company will continue to pursue you for the additional amounts. We take a 25% non-refundable deposit for some treatments. Unless by prior agreement, the balance will be charged using the payment method agreed as soon as such a job is completed. By booking our services you are entering into a contract with us, and agreeing to these payment terms.
Cancellation And Deposit Policy
Reserving our services at an agreed time and date is a binding contract with us and will result in us turning other work away at those times. Last-minute cancellations on the day of treatment are not accepted and in these circumstances you will be charged for the operatives’ time and fuel at a minimum rate of £80 + VAT per operative. We do understand that arrangements can change. If you are cancelling more than 48 hours before arrival and re-booking within seven days, no charge will be made. If you cancel or postpone within 48 hours and do not re-book on calling or emailing, we reserve the right to retain your deposit or charge 50% or the agreed fee.
Should you wish to discuss what happened on a treatment with us, you should call the office on 0800 524 4702 or email us at firstname.lastname@example.org . We do not issue refunds. However, if we agree that the treatment or proofing job has not been carried out as agreed, we may agree to attend again and re-treat. The decision will be down to the directors of the company. Any such discussions must begin within 48 hours of the treatment having taken place. We will always look to respond to any disputes within 72 hours (working days, Mon-Fri).
Reports, Surveys, Paid Invoices
Treatment reports are available at request and supplied by email as PDFs. If you would like a treatment report, please contact the office on 0800 524 4702. Survey reports are also supplied as PDFs. If you have not received a paid invoice for work carried out by us and need one, please call the office or email email@example.com